CONTACT:
Kimberly Lindsey
Communications Director
502-266-5272
klindsey@kycpa.org
For immediate release
April 28, 2026
Issues with payment processing when submitting payment for PTET
LOUISVILLE, KY — There have been issues with payment processing when submitting payment for PTET. Some KyCPA members have reported clients that have ended up with duplicate payments, which has caused serious disruption to their accounts and business operations.
The Kentucky Department of Revenue has stepped up and is working hard to resolve the issue by processing a refund where the client made an additional payment.
To make sure that there is no confusion when resolving this issue, and to not duplicate efforts, please submit a list of clients/FEINs and amounts ONLY to Barbara Quackenboss, Executive Director, Office of Income Taxation at the Kentucky Department of Revenue at Barbara.Quackenboss@ky.gov and to include “PTET Duplicate Payments” in the subject line.
Thank you for your attention to this matter.
Questions: Contact Cash Cassady, KyCPA Government Affairs Director at ccassady@kycpa.org.
The Kentucky Society of Certified Public Accountants (KyCPA) is a statewide, non-profit professional organization serving CPAs in public accounting firms, business, industry, government, and education. kycpa.org.
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